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buy fraud 850 complaints a year low-quality commodity prices are also difficult to service 承诺不兑现 excessive consumption of shoddy return traps everywhere see ---
from the Beijing Municipal Bureau of Commerce and Industry statistics show that up to In 2010, the city has received complaints from 145 buy class, of which 67 service categories, accounting for 46%; contract type 32, 21%; quality, packaging and labeling of the 19 ambiguous, 13%; ad , the two security issues, the other four.
As usually buy inexpensive commodity network, which resulted in some of the goods does not exist cargo version, the phenomenon of counterfeiting, etc., enough to make consumers
According to China Electronic Chamber of Commerce network of 315 consumer complaints show that since 2010 it received complaints concerning networks buy nearly 850, which reflects the Group Buy fake complaints on issues such as complaints of all buy more than half of the network.
consumers enjoy a discount when you buy, and often even the service encounter with the discount phenomenon. People do not make an appointment do not eat, not to send Valentine's Day flowers, do not do card SPA gave his face to see ... ... statistics show that buy in related complaints, the service kind of complaints accounted for more than Bacheng.
commodity case
cosmetics
pungent taste of fake brand textured
Ms Chu on February 15, 2011 in the group buy a pretty Network Estee Lauder, Maybelline eyeliner and eyeliner, and found the goods to the rough texture of the product, packaging, simple fuzzy, including Maybelline eyeliner bottle mouth rough, assassination hand,blackhawks jerseys, Estee Lauder eyeliner no cap. Inspection by the counter, the two goods are fake. Cody
Zhao buy online purchase in the price of 19.9 yuan two bottles of Clairol Herbal Essences Conditioner direct sense of the temptation to vertical smooth shampoo 355ml.
received two bottles of shampoo purchased after Zhao found that two bottles are pungent flavor, and previously bought in the supermarket the same bottle of shampoo in terms of hardness or from the smell, the concentration of the liquid are different, she also looked specifically went to the supermarket, is identified as a fake. But when she called customer service to the site when no one answered the phone are in the state.
clothing
shoddy website images have been transferred packet
Sun swept the Street in mid-January to buy the two buy underwear online, the main eyes on color and style of underwear, feel the quality is also good to see pictures, to buy two different colors, different sizes. But the right-left,vibram 5 fingers, etc. hope, until February 24 before shipping, get the goods Sun angry to find that hair style goods and then completely different line of goods poor, rough work, and the colors are mixed up , size is wrong, simply can not wear.
site to check when the Sun back to the contents when the order was found in the February 22 businesses to quietly to buy the content and information is changed, the previous image and the content was gone, replaced by a simple a picture, the above into a few very bad underwear. Mr. Sun then call the customer service phone number has been no response, no message and reply.
Wang also encountered the same experience. She was 11 January 2011 buy two Gordon started that paragraph, the color is a red and a pink. Contact customer service no one reply. And Sun, as Web images have been replaced, even the title had been changed.
Advance ticket Currency
Club closed the game card Tuen heat value of 333 yuan to play club games card game card is required to express site August 31 activation expired, the card activated access to 333 game currency, indefinitely.
But on Aug. 28, Ms. Cui Customers received an e-mail network to inform the club about to close on Aug. 31, requiring the consumer spending in the August 31 end of all games currency. August 29 Miss Cui game currency for the remaining consumption, they found that the club has been closed by the name of the equipment maintenance.
Miss Cui this was very angry that the consumer buy network without setting the deadline, stop or suspend the club game, a serious breach of consumers. Ms. Cui while reflecting the day of the buy soon,
consumers Miss Song is also reflected in the 12315, June 20 she was in a buy buy site activities Sanlitun purchased 3.3 Building basement game room of the game currency, and paid online costs, the use period to August 31.
Miss Song, said in July when the Office had been to a game, but because too many people there is no consumption, did not expect the near future again,mac makeup, but found the game room out of business. Miss Song and the site contacted and asked to refund the fees paid, the site has been delayed.
service class case
materials catering
88 Mongol fried eel eel
Yang is not the end of the last group of four balls Network
President speaking to a stomach gas.
buy vouchers for the remaining two, Ms Yang to food quality, but off net refund to the balls, but the customer service aspects of the refused, and said the food quality and buy site has nothing to do, should be a direct reflection of the restaurant.
watched the two remaining two months to buy securities due then, the restaurant has posted instructions buy, 20 reception desk every day at noon; dinner reception 20 tables.
this announcement came out, a thousand ripples from the stone hit, and many of the group have expressed dissatisfaction with the Internet. .
Yang is frustration that can not also set back not on, only when he spent 300 dollars to buy a lesson.
Beauty
impose without any additional spending money not to do
Ms So on January 7, 2011 through the SALON beauty hot dye package, the package says:
asked him why? He said, because the two can be dyed to color, so to add money.
watch over refusal to increase funding, hair stylist stopped and said that only add money to contamination. Ms So at a time when the hair is only cut in half. In desperation, Ms buy two only agreed to pay voucher.
hair dye be done, and when the watch over in three days after the giving of care to do when they encountered a stomach gas. That care must first wash your hair salon, hair needs a single plus 10 dollars.
the value of a thousand dollars, which is to deceive consumers.
lawyers say
consumers can ask for double compensation
head of the China Consumer Association Qiu Baochang lawyers said there was no factory name cosmetics site, all issues related to product quality , may harm the health of consumers, consumers should strongly select For the name brand, shoddy, or impurities, are typical of fraud,mac brushes, consumers can request double compensation.
Qiu Baochang that people take part buy, businesses make is to scale, however, the low price of the service along with the shrinking operator 承诺不兑现 to induce consumers to place the name of a discount deal, which is based on consumption are unfair. If you buy business but also because the price is low, the way of selling spoiled food to buy, can be
businesses to buy low price will attract consumers to the store, and then bundled consumption, consumption of a disguise, not even clear that the real situation, manufacture of consumer traps, violated the rights of freedom of choice of consumers.
He said that now more and more problems is to decompose the overall service, for example, only buy dye, but be sure to have to pay for the shampoo, which is equivalent to tying the form of consumer fraud.
Another is the virtual standard price, the original standard is high, then discounted, it seems very cheap buy, in fact, price gouging, consumers can ask for double compensation.
graphics / Liu Jiang
